How we work

Structured delivery, built for SME realities.

Enough structure to make decisions predictable. Enough flexibility to keep the scope proportional and the work practical.

Understand & improve

We learn how sales and service work today, identify pragmatic improvements and translate them into clear requirements.

Better processes before technology

Design & phase

We define the target architecture, prioritise the highest-value capabilities and create a transparent roadmap.

Start where value is highest

Build & validate

We configure standard Salesforce first and add custom development only where it creates clear business value. This keeps the solution simpler, faster to deliver and easier to maintain.

Iterative delivery with your team

Document & hand over

Documentation, repositories and delivery history remain accessible, transferable and owned by the client.

No black box. No lock-in.

Scalable delivery

Senior ownership stays constant as capacity scales.

Joanna and Mathieu remain directly accountable for scope, architecture and delivery. When the project requires additional capacity or specialist expertise, we expand the team without adding unnecessary management layers or changing who owns the outcome.

Core senior ownershipAdditional expertise when neededEuropean delivery capacity

Experience

Robatech
Swiss industrial manufacturer
Multi-country transformation

From greenfield to a mature operating model

One Salesforce foundation connecting sales, service and field operations across countries.

Arveqo’s founders worked side by side on a long-term industrial transformation at Robatech: one owning commercial processes, rollout and adoption; the other turning those needs into scalable Salesforce architecture and hands-on delivery.

Client context

Robatech, a Swiss industrial manufacturer starting from a greenfield CRM, needed a common Salesforce foundation for sales, service and field operations across multiple countries.

The challenge

The transformation had to align different markets and operational teams while preserving the flexibility required locally.

How we worked

Mathieu led process discovery, rollout and adoption. Joanna translated those needs into scalable Salesforce architecture and hands-on delivery, from configuration and development through testing and deployment.

What changed

The programme created a shared operating model that could evolve continuously as business needs and country rollouts developed.

Sales CloudService CloudField ServiceAsset Management

GreenfieldStarted from zero

Over 20 countriesInternational rollout

Long-termContinuous evolution

References

Feedback on Mathieu Bussard’s work at Robatech, shared by colleagues across the international organisation.

“You built something truly valuable”

A.U.Hakan TanrıövenManaging Director, Robatech Turkiye

“Thank you for all the support, guidance, and assistance you have provided over the years. Your knowledge and willingness to help have been greatly appreciated by the team here in Australia.”

Eugene SwanepoelNational Service Manager, Robatech Australia

“Thank you for holding our hands through the entire Salesforce rollout, and for the countless training sessions.”

Burak YıldızTechnical Manager, Robatech Türkiye

“Your dedication to the CRM training and your warmth across every time zone made a real difference to all of us.”

Carmen HanManager - Marketing and Sales Administration, Robatech (China) Ltd.

“From implementing Salesforce a few years back to patiently helping us through endless questions and issues along the way, you’ve been an incredible colleague and a great friend.”

Brian SufakSPA & Territory Sales, Robatech USA Inc.

“Thank you very much for your commitment to teach me how to get the best out of Salesforce.”

Steven van den BergSales Representative Northern Netherlands, Robatech BV

“Mathieu doesn’t just understand CRM, he understands the bigger picture. His knowledge of business processes, system integrations, and their dependencies enables him to build CRM solutions that truly work end-to-end.”

Charles FranksHead of IT, Robatech

“You built something truly valuable”

A.U.Hakan TanrıövenManaging Director, Robatech Turkiye

“Thank you for all the support, guidance, and assistance you have provided over the years. Your knowledge and willingness to help have been greatly appreciated by the team here in Australia.”

Eugene SwanepoelNational Service Manager, Robatech Australia

“Thank you for holding our hands through the entire Salesforce rollout, and for the countless training sessions.”

Burak YıldızTechnical Manager, Robatech Türkiye

“Your dedication to the CRM training and your warmth across every time zone made a real difference to all of us.”

Carmen HanManager - Marketing and Sales Administration, Robatech (China) Ltd.

“From implementing Salesforce a few years back to patiently helping us through endless questions and issues along the way, you’ve been an incredible colleague and a great friend.”

Brian SufakSPA & Territory Sales, Robatech USA Inc.

“Thank you very much for your commitment to teach me how to get the best out of Salesforce.”

Steven van den BergSales Representative Northern Netherlands, Robatech BV

“Mathieu doesn’t just understand CRM, he understands the bigger picture. His knowledge of business processes, system integrations, and their dependencies enables him to build CRM solutions that truly work end-to-end.”

Charles FranksHead of IT, Robatech

“You built something truly valuable”

A.U.Hakan TanrıövenManaging Director, Robatech Turkiye

“Thank you for all the support, guidance, and assistance you have provided over the years. Your knowledge and willingness to help have been greatly appreciated by the team here in Australia.”

Eugene SwanepoelNational Service Manager, Robatech Australia

“Thank you for holding our hands through the entire Salesforce rollout, and for the countless training sessions.”

Burak YıldızTechnical Manager, Robatech Türkiye

“Your dedication to the CRM training and your warmth across every time zone made a real difference to all of us.”

Carmen HanManager - Marketing and Sales Administration, Robatech (China) Ltd.

“From implementing Salesforce a few years back to patiently helping us through endless questions and issues along the way, you’ve been an incredible colleague and a great friend.”

Brian SufakSPA & Territory Sales, Robatech USA Inc.

“Thank you very much for your commitment to teach me how to get the best out of Salesforce.”

Steven van den BergSales Representative Northern Netherlands, Robatech BV

“Mathieu doesn’t just understand CRM, he understands the bigger picture. His knowledge of business processes, system integrations, and their dependencies enables him to build CRM solutions that truly work end-to-end.”

Charles FranksHead of IT, Robatech

Direct senior ownership

Start small. Build the right foundation.

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